Szymon K.

Customer Service & Tech Support | Microsoft Office, Office Design

I have quite a lot of different job experiences by working in different industries in the past, however most of the communication and technical skills I have learned from working for Microsoft via outsourcing company called Majorel. I used to be a technical support person for business customers for roughly 2 years and almost 4 years as a sales person (Office 365/Dynamics 365 for Business). In both of these positions I used to support customers from all over the world in English language(sometimes in Polish when it was needed of me), people of many different cultures with a very high success and quality rate. I really enjoyed helping people and learning new things of their cultures while having small talks in a friendly-manner conversations. My work sometimes relied on inbound chat communication with a customer, at times chats were misrouted and I used to get people writing in different languages that I am not familiar with. This however was not stopping me and I used to use a translator in order to help the customer out of passion for helping people and getting the job done with success. At all my past jobs there was the time-pressure factor so I am able to quickly adapt to the required pace of work. I used to be a high performer with most number of sales, supported customers and I was also winning a lot of work contests. Since I started working on the sales project when the project started I helped to improve a lot of processes to make work and communication more efficient. Additionally one of the great things in my past work was working in a fantastic atmosphere on the office floor before the covid period. I used to make many friends with people from different countries, as a veteran-chef I am also very passionate about cooking and I loved to learn different ways of cooking from my work colleagues. I sincerely miss those times before we were all sent to work from home. I love to meet new people and I am strongly team-oriented person. If I know how to help I will help and make sure my work is at it’s highest quality. I am highly motivated person and always aiming for being a valuable asset for the company that I work for. I understand very well that my personal work success adds to the overall company success and if done correctly it’s a win-win situation. My ambition is to improve my work skills and eventually reach more responsible job positions climbing the career ladder within one company. My goal is to have a stable job where respect between people is as important as the air we breathe. My perks: Work safety, Understanding of cultural diversity, I am used to work under time-pressure, Quality, Non-violent and effective communication, High performance, Motivation, Friendliness, Respect and equality, Problem solving, Technical and analytic mind, IT passionate, Although I have not completed any certified education in technical areas I am very passionate towards technology and knowing how things work, both software and hardware, engines, electrical appliances etc. This helped me a lot to help customers with outside-of-the-box ideas to fix technical errors. As an technology enthusiast from time to time I get an opportunity to build a computer rig, either for myself or for friends. In the past I also used my computer knowledge to fix computers for friends and colleagues. Sometimes in my free time I like to create projects in a 3d designing programs. Most things that I have learned in life I have learned myself without any 3rd party education. Few additional things about me: I spent just over 10 years working in London in a restaurant industry. This is where I have learned English language and spent a lot of time working directly with people of different cultures. I made many friends who I stay in touch with ‘till this day. I also like travelling and have been to many European countries, British isles and some of Asian countries like Indonesia, Thailand and Turkey. Thank you very much. Szymon Kijas