Rose Ifeoma N.

STR Operations Manager | Guesty | Hostaway | Airbnb

Need a reliable STR Operations Manager who can keep your vacation rental business running smoothly? With 3+ years of hands-on experience I've supported the daily operations of short-term rental businesses managing portfolios of up to 20 properties I help Airbnb hosts and property management companies deliver exceptional guest experiences through responsive communication, organized operations, and proactive coordination. I work independently, adapt quickly to established workflows, and help reduce the day-to-day workload so you can focus on growing your portfolio. My Expertise 🏡 Property Management Systems * Guesty * Hostaway * Hospitable * Smoobu 📅 Reservation & Calendar Management * Reservation management * Booking management * Calendar synchronization * Channel management * Check-in & check-out coordination * Availability management * Listing updates 🌍 OTA & Listing Management * Airbnb * Booking * VRBO * Listing creation and optimization * Rate and availability updates 💬 Guest Communication * Guest inquiries and reservation support * Prompt, professional guest communication * Review management * Damage claims and dispute resolution * RingCentral * OpenPhone 🔧 Operations Coordination * Cleaner coordination * Maintenance coordination * Owner communication * Administrative support * Google Sheets reporting * Task tracking and issue resolution 🔍 Property Research * Zillow * HotPads * Property sourcing * Market research Why Clients Hire Me ✔️ 3+ years of STR operations experience ✔️ Supported portfolios of up to 20 short-term rental properties ✔️ Hands-on experience with Guesty, Hostaway, Hospitable, and Smoobu ✔️ Strong written communication and guest service skills ✔️ Organized, proactive, and detail-oriented ✔️ Able to integrate into existing systems with minimal supervision What You Can Expect * Fast, professional guest communication * Well-managed reservations and calendars * Smooth coordination with cleaners and maintenance teams * Reliable operational support * A proactive team member who helps keep your business organized and your guests satisfied My goal is simple: to help you reduce operational stress, improve the guest experience, and keep your short-term rental business running efficiently. Whether you manage a few properties or a growing portfolio, I'm ready to become a dependable extension of your team. Let's discuss your current workflow and how I can help simplify your operations while delivering an outstanding experience for your guests.