Alberto C.

Bilingual Customer Service Rep & Tech Support

Hey there! 😊 I've worked for 7 years in the Call Center industry 📞 and I'm a dedicated freelancer with extensive experience in customer service, sales 💼, retentions 📈and technical support 💻. I'm proud to have collaborated with renowned companies like Spotify, big brands stores like Belk and Kohl's, also companies like Samsung, Clover Health, ProtectAll by GBS, ADT, WellCare, and SimonMed. Always eager to take on new challenges and help clients achieve their goals!

🇩🇴Santo Domingo, Dominican Republic$15/hr100% JSS5.00 (1)Since Oct 2023

Earnings and projects

MRR

$1,488$1.5k

Last 6 months ÷ 6

#32,474 / 412,246 / 412k

🇩🇴#151 / 1,225 / 1,225

Revenue, last 30 days

$1,543$1.5k

Last 6 months: $8.9k

#28,656 / 412,246 / 412k

🇩🇴#138 / 1,225 / 1,225

Total earnings

$39,493$39k

Billed in all: $42,833$43k

#91,348 / 412,246 / 412k

🇩🇴#252 / 1,225 / 1,225

Per project

$19,746$20k

$8.9k in the last 6 months

#6,082 / 412,246 / 412k

🇩🇴#22 / 1,225 / 1,225

Projects, last 6 months

0% fixed100% hourly

#128,096 / 412,246 / 412k

🇩🇴#338 / 1,225 / 1,225

Projects in all

50% fixed50% hourly

#328,890 / 412,246 / 412k

🇩🇴#742 / 1,225 / 1,225

$42.8k+$1.5k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch

Skill rankings: Top 8% in Spanish

Ranked by MRR among everyone on Upwork with the skill.

#61Supervision392 freelancers · 🇩🇴 #3Top 16%🇩🇴#3 of 23
#167BPO Call Center1,567 freelancers · 🇩🇴 #26Top 11%🇩🇴#26 of 141
#192Ticketing System1,296 freelancers · 🇩🇴 #12Top 15%🇩🇴#12 of 86
#228Tech & IT2,238 freelancers · 🇩🇴 #7Top 10%🇩🇴#7 of 32
#249Spanish3,288 freelancers · 🇩🇴 #28Top 8%🇩🇴#28 of 235
#254Appointment Scheduling3,126 freelancers · 🇩🇴 #17Top 8%🇩🇴#17 of 100
#435Appointment Setting5,158 freelancers · 🇩🇴 #13Top 8%🇩🇴#13 of 79
#497Customer Satisfaction3,986 freelancers · 🇩🇴 #22Top 12%🇩🇴#22 of 134

Alberto C.

Earnings and projects

Earnings, last 30 days