Jacob Ferdinand F.
Customer Service & Provider Support Specialist
I am an experienced customer service and provider support specialist with a proven track record of delivering exceptional results. Skilled in handling customer concerns with professionalism and efficiency, resulting in consistently high customer satisfaction ratings. Demonstrated ability to generate profitable sales and drive customer retention through persuasive communication. Promoted to higher tiers based on outstanding performance and achievement of metrics. With a strong background in customer service, sales, community management and problem solving.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $7.3k
Billed in all: $42,834$43k
$7.3k in the last 6 months
Across 2 contracts
Earnings, last 30 days
Skill rankings: Top 10% in Data Entry
Ranked by MRR among everyone on Upwork with the skill.
- #259Computer Skills2,550 freelancers · 🇵🇭 #141Top 10%🇵🇭#141 of 1,301
- #316Community Management2,973 freelancers · 🇵🇭 #65Top 11%🇵🇭#65 of 560
- #891Phone Communication6,538 freelancers · 🇵🇭 #373Top 14%🇵🇭#373 of 2,978
- #1,228Sales9,827 freelancers · 🇵🇭 #481Top 12%🇵🇭#481 of 3,672
- #1,804Online Chat Support11,527 freelancers · 🇵🇭 #1,098Top 16%🇵🇭#1,098 of 6,896
- #1,858Email Communication14,123 freelancers · 🇵🇭 #1,042Top 13%🇵🇭#1,042 of 6,862
- #3,015Virtual Assistance29,113 freelancers · 🇵🇭 #1,193Top 10%🇵🇭#1,193 of 9,892
- #3,342Administrative Support27,851 freelancers · 🇵🇭 #1,744Top 12%🇵🇭#1,744 of 12,707