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Jennifer K.
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Jennifer K.

E-Commerce VA | Customer Support | Shopify & Zendesk

Are you 𝙊𝙑𝙀𝙍𝙒𝙃𝙀𝙇𝙈𝙀𝘿 managing your Shopify store while handling nonstop customer inquiries? Too many emails. Too many chats. Too many calls. Too many disputes. 🎯 It’s time to 𝙎𝙏𝙊𝙋 doing it all alone. I’m an 𝙀-𝘾𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝙑𝙞𝙧𝙩𝙪𝙖𝙡 𝘼𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙩 𝙨𝙥𝙚𝙘𝙞𝙖𝙡𝙞𝙯𝙞𝙣𝙜 𝙞𝙣 𝙎𝙝𝙤𝙥𝙞𝙛𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙖𝙣𝙙 𝙎𝙩𝙤𝙧𝙚 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨, with over 5 years of solid customer service experience supporting high-volume environments. I bring structured processes, fast response times, and professional communication into every ecommerce store I handle. 💼 𝙃𝙊𝙒 𝙄 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 𝙔𝙊𝙐𝙍 𝙀𝘾𝙊𝙈𝙈𝙀𝙍𝘾𝙀 𝘽𝙐𝙎𝙄𝙉𝙀𝙎𝙎: ✅Shopify Order Processing & Fulfillment ✅Email Support (Zendesk, Freshdesk, Gorgias) ✅Returns, Refunds & Exchange Handling ✅Chargeback & Dispute Management ✅Payment & Fraud Review ✅Customer Complaint Resolution ✅CRM & Ticket Management ✅Product Listing & Inventory Updates ✅Supplier Coordination I help reduce ticket backlog, improve response time, and protect your store from unnecessary disputes and revenue loss. 🛠 𝙏𝙊𝙊𝙇𝙎 & 𝙋𝙇𝘼𝙏𝙁𝙊𝙍𝙈𝙎: ⚡Shopify ⚡Zendesk ⚡Freshdesk ⚡Intercom ⚡Gorgias ⚡Amazon Seller Central ⚡Google Workspace ⚡Slack ⚡Outlook ⚡Quo ⚡Notion ⚡Nova CRM ⚡Squarespace ⚡Acuity ⚡Trello ⚡Amazon ⚡Ebay ⚡AliExpress ⚡Allibaba ⚡Etsy ⚡ZIK analytics ⚡Canva ⚡Walmart 🎯 𝙒𝙃𝘼𝙏 𝙔𝙊𝙐 𝘾𝘼𝙉 𝙀𝙓𝙋𝙀𝘾𝙏: • Professional and calm phone support • Clear and empathetic email communication • Fast live chat handling • Detail-oriented order management • Strong experience handling escalations and chargebacks • Reliable, proactive, and organized support I don’t just answer tickets — I help maintain your brand’s reputation and customer satisfaction. 𝙊𝙏𝙃𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀𝙎: 🔹 Social Media Management (Facebook, Instagram, TikTok) 🔹 Video Editing (CapCut, Canva, Premiere Pro) 🔹 Graphic Design & Branding (Product ads, banners, logos) 🔹 Podcast Editing & Reels Creation (Short-form content for growth) 🔹 CRM Management & Data Entry (Leads, customer info, database maintenance) 🚀 𝙎𝙊, 𝙒𝙃𝙔 𝙒𝘼𝙄𝙏? Send me a job offer or message me today — I'll reply 𝘼𝙎𝘼𝙋 so we can get started right away! Let’s scale your business faster, smarter, and stronger — together! 💬💼

🇵🇭Lipa City, Philippines$8/hr100% JSS5.00 (1)Since Nov 2023

Earnings and projects

MRR
$2.7k

Last 6 months ÷ 6

World#15,019 / 412k
🇵🇭Country#1,154 / 56.3k
Revenue, last 30 days
$3.2k

Last 6 months: $16k

World#11,238 / 412k
🇵🇭Country#726 / 56.3k
Total earnings
$24k

Billed in all: $24k

World#127,032 / 412k
🇵🇭Country#21,005 / 56.3k
Per project
$8k

$4k in the last 6 months

World#20,974 / 412k
🇵🇭Country#4,989 / 56.3k
Projects, last 6 months
4
0% fixed100% hourly
World#51,815 / 412k
🇵🇭Country#3,668 / 56.3k
Projects in all
3

Across 5 contracts

0% fixed100% hourly
World#304,142 / 412k
🇵🇭Country#31,917 / 56.3k

Earnings, last 30 days

$24.5k+$3.2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$20k$22k$24k$26kOct 9Oct 24Nov 8

Skill rankings: Top 2% in Canva

Ranked by MRR among everyone on Upwork with the skill.

  1. #45Order Fulfillment1,928 freelancers · 🇵🇭 #33Top 2%
  2. #66Order Tracking2,668 freelancers · 🇵🇭 #42Top 2%
  3. #78Order Processing2,648 freelancers · 🇵🇭 #44Top 3%
  4. #96Product Listings5,309 freelancers · 🇵🇭 #22Top 2%
  5. #129Inventory Management3,087 freelancers · 🇵🇭 #31Top 4%
  6. #236ChatGPT5,589 freelancers · 🇵🇭 #29Top 4%
  7. #244Zendesk5,908 freelancers · 🇵🇭 #100Top 4%
  8. #276Canva17,402 freelancers · 🇵🇭 #83Top 2%