Maryann O.

I’m an experienced Customer Support and Administrative Professional with 10+ years of experience helping customers, managing accounts, maintaining accurate records, and providing dependable support. I have extensive experience working remotely and am comfortable communicating with customers through phone, live chat, and email. My background includes customer service, property insurance claims, healthcare support, payroll support, commercial insurance account management, administrative support, and data entry. I’ve supported well-known organizations and platforms including Oak Street Health, Citizens Property Insurance, NationsBenefits, and Intuit QuickBooks. My strengths include: • Customer service via phone, live chat, and email • Administrative and virtual assistant support • Data entry and accurate recordkeeping • Claims intake and First Notice of Loss (FNOL) • Property & casualty insurance support • Appointment scheduling and customer follow-up • Managing multiple systems and tasks simultaneously • Professional written and verbal communication • Problem-solving and attention to detail • Learning new software, procedures, and workflows quickly I’m dependable, organized, detail-oriented, and comfortable working independently in a remote environment. I take pride in communicating professionally, meeting deadlines, and providing accurate, friendly service. If you’re looking for someone who is reliable, quick to learn, and genuinely committed to doing quality work, I’d be happy to help with your project.