Aldrin M.

I help businesses handle high-volume customer support AND keep their data clean, accurate, and organized. With 14+ years of experience and 4,385+ hours on Upwork supporting telecom, ISP, and tech accounts, I specialize in chat, email, and phone support where accuracy, speed, and clear communication are critical. Clients keep me on long-term contracts because I reduce tickets, improve CSAT, and treat every customer interaction like it matters — because it does. That same discipline makes me the person companies trust with their backend data. Behind every resolved ticket is a CRM update, a tag, a note, or a spreadsheet row that has to be 100% correct. I handle both: Customer & Technical Support: Zendesk, Helpscout, ticket reduction, CSAT/CSAT recovery, de-escalation, billing & tech troubleshooting, first-call resolution, SOP creation Data Entry & Admin: CRM updates in Salesforce/HubSpot, Zendesk ticket categorization & tagging, Excel/Google Sheets cleanup, removing duplicates, standardizing phone/email formats, data validation, bulk account updates with 99.9% accuracy I’ve logged $40K+ in earnings by being the reliable person who doesn’t need hand-holding. Whether you need someone to talk to customers or to fix the 5,000-row mess in your database, I bring the same mindset: zero errors, clear updates, done on time. If you want a support pro who also protects your data integrity, let’s talk.