Amanda A.

Welcome to my profile! My name is Amanda but think of me as your customer support firefighter, the kind of person who stays calm when others panic, helping reduce stress, improve response time, and retain more happy customers without increasing overhead or burn out. With over 7 years of experience in Customer service and technical support, I’ve helped fast-growing e-commerce, Shopify, and Tech-driven businesses, managing high volumes of tickets and user inquiries across Zendesk, Click-up, Slack, and email, while troubleshooting browser and account-level issues and providing remote assistance via Any Desk. My dedication to building strong, lasting relationships with clients drives me to consistently deliver high-quality results and exceed expectations. I’m committed to collaborating effectively and adapting to the unique needs of each project. With a flexible schedule and passion for excellence, I’m eager to make a meaningful impact on your operations and customer experience. Here’s how I can help your business: • Fast, friendly, and reliable service via Zendesk, email, or chat • Clear PayPal / credit card dispute resolution and refund handling that protects your bottom line • Organized backend tasks using Google Drive, Dropbox, and spreadsheets • Seamless team communication through Slack or Microsoft Teams • Time zone-flexible availability so customers are never left waiting • A mindset for continuous improvement — always finding ways to work smarter and more efficiently Below are my additional skills: • Zendesk • Salesforces • Gorgias • Slack • Zoom • SaaS • Asana • Canva • Notion • Click up • Any desk • Team viewer • Phone .com • Google drive • Dropbox • 40 WPM • Research • Microsoft word • Microsoft Excel • Microsoft Teams • Microsoft PowerPoint • Data Visualization • A.I automation • Technical support • Lead generation • Inbound & Outbound calls • Troubleshooting • Zoho books • Project Management What sets me apart is empathy-driven communication, strong time management, and the ability to quickly adapt to your systems and brand voice. Whether it’s resolving shipping issues, updating order information, or relieving pressure from internal teams, my goal is to help your business run smoothly while delivering an outstanding customer experience. Let’s streamline your workflow and give your customers the kind of service that keeps them coming back. I’d love to connect and explore how I can contribute to your success. Best regards