Juan C.

English/Spanish Speaker. With over 10 years of experience supporting businesses and professionals across the world, I help clients stay organized, efficient, and responsive, whether it's handling customer inquiries, managing data, coordinating schedules, or assisting with intake and administrative tasks. My experience includes major names like AT&T, Blue Cross Blue Shield, Morgan & Morgan, Uber, and Instacart, giving me a strong foundation in communication, confidentiality, and service excellence across industries like telecom, healthcare, and legal services. ✅ What I Can Help You With: 📞 Customer Service & Client Support • Phone, email, and chat-based support (Zendesk, Salesforce, etc.) • Resolving billing, technical, or policy issues with empathy and efficiency. • Managing support tickets and follow-ups. 📋 Administrative & Virtual Assistance • Calendar and appointment scheduling. • Data entry and database management (Excel, Google Sheets, etc.) • Document formatting, report generation, and inbox management. • CRM updates and lead tracking. ⚖️ Legal & Healthcare Admin Experience • Intake specialist for personal injury and medical malpractice cases. • Gathering sensitive client info with confidentiality. • Reviewing medical records, coordinating with providers, and handling insurance claims. • Understanding of HIPAA guidelines and legal terminology. • Legal Admin & Case Coordination. 🔧 Tools & Platforms I Use Comfortably: • Salesforce, Zendesk, RingCentral. • Microsoft Office, Google Workspace. • Dropbox, Slack, Zoom, Trello, Notion. • Proprietary CRM systems. • Filevine, Lead Docket. 💡 Why Work With Me? I’m dependable, adaptable, and a solution seeker. I do excellent in roles where clear communication, quick learning, and confidentiality are key. If you need someone to keep operations running smoothly behind the scenes, or a trusted representative to handle client interactions, I’ve got your back. Let’s connect and talk about how I can help your business.