Freddie P.

Need someone who will take ownership of customer issues instead of simply forwarding tickets? I provide SaaS customer support, technical troubleshooting, onboarding, and member operations for software and online education businesses. I currently support a global trading software and education company, assisting customers across email, live chat, helpdesk tickets, and online meetings. I can help with: • Email, live chat, and ticket-based customer support • SaaS and application troubleshooting • Customer onboarding, account access, permissions, and member-area issues • Bug reproduction, documentation, and escalation • Knowledge-base articles, SOPs, canned replies, and support documentation • Customer follow-ups, feedback tracking, and internal coordination • TradingView indicator access and trading-platform support Tools and environments: • Help Scout, CustomerHub, Slack, Zoom, and Google Workspace • TradingView and invite-only indicator permissions • CRM, ticketing, and membership-management systems • ChatGPT and AI-assisted support and documentation workflows Clients value my calm communication, ownership mindset, and ability to turn technical explanations into clear, practical next steps. My technical and engineering background helps me troubleshoot methodically, learn unfamiliar platforms quickly, and work independently with distributed teams. If you need dependable long-term support for a SaaS product, membership platform, or online education business, I would be glad to discuss your workflow and customer needs.