Mario M.

I have worked for the Call Center industry for the past 12 years, during all of these years I was able to work in roles such as Customer Service Agent, Technical Support Agent, Retention Agent, Sales Agent, Customer Service Operations Supervisor, and Sales Manager/Trainer. All of the companies that I have represented are located in the United States, and the interactions with the customers were via Chat, Email and Phone. I worked for companies such us: During the past 10 years, I was able to interact with customer on different Customer Service Platforms such as Five9.com, Freshdesk, Zendesk, Oracle, Salesforce, Calltools.com, Bitrix24, Vicidial, Ringcentral, and Siebel. I could be a good asset for your company because I am a pro active, responsible, fast learner, analytical, critical thinker, and self motivated person, also, I love team work, and I can speak English and Spanish fluently with not accent.