Theresa E.

Customer inquiries piling up? Slow response times hurting customer satisfaction and repeat sales? I help Shopify stores and eCommerce brands manage customer support efficiently so customers get fast, professional, and accurate responses every time. With 3 years of experience in eCommerce customer support and services, I handle high-volume email and live chat support, resolve issues quickly, reduce ticket backlog, and keep customer operations running smoothly. What I Help Businesses Achieve: ✔ Faster response and resolution times ✔ Reduced customer complaints and chargebacks ✔ Improved customer satisfaction and retention ✔ Organized inbox and helpdesk management ✔ Smooth communication during high sales volume Services I Provide: • Shopify Customer Support • Email & Live Chat Support • Order Tracking & Processing • Refunds, Returns & Exchanges • Customer Complaint Resolution • Inbox & Ticket Management • Shipping & Delivery Support Tools: Shopify | Zendesk | Gorgias | Freshdesk | HubSpot | Slack | Gmail Why Clients Work With Me: ✔ Fast and reliable communication ✔ Calm and professional problem-solving ✔ Ability to manage high-volume support efficiently ✔ Focus on customer satisfaction and brand reputation I don’t just respond to tickets. I help create a better customer experience that keeps customers happy and coming back to your store. If you need a reliable Shopify Customer Service VA who can reduce support stress and improve customer experience, I’m ready to help.