Lamiae M.

Systems Thinker | Operations Strategist & Business Systems Specialist | With 6+ years of experience turning complex operations into clear, scalable systems, I specialize in designing and managing workflows that makes businesses scale with confidence. For founders and growing teams, I lead implementations, strengthen operations, and build smarter workflows through automation, AI, and integrations, combining hands on experience with the systems expertise to make better ways of working stick. ━━━━━━━━━━━━━━━━━━━━━ RECENT WORK For a marketing agency, I built their complete operations system in ClickUp: prospect pipeline through client delivery, workflow logic, status lifecycle design, custom fields, gate and validation checkpoints, and native automation rules built around how their team actually works. Every structural decision confirmed before moving forward. The result was a delivery system that supports real execution, not just an organised workspace. In a separate platform launch, I coordinated across Operations, Content, Partnerships, and Marketing , managing timelines, dependencies, and cross-functional teams to a validated outcome: 77% activation against a 70% target, NPS +42, and 18 partnership agreements across 3 countries. ━━━━━━━━━━━━━━━━━━━━━ WHAT I DO PROJECT MANAGEMENT & COORDINATION → End-to-end project coordination and delivery management → Cross-functional team coordination across time zones → Timeline, milestone, and dependency tracking → Stakeholder communication and follow-up systems → Requirements gathering and delivery documentation EXECUTIVE & FOUNDER SUPPORT → Right-hand operational support for CEOs and founders → Managing priorities, follow-ups, and moving parts across the business → Meeting preparation, stakeholder coordination, and communication management → Project tracking and deadline accountability → Process documentation and operational structure for leadership teams → Cross-functional coordination so founders can focus on what matters most OPERATIONS & WORKFLOW SYSTEMS → Workflow design and process architecture → Pipeline design from intake to delivery → SOP creation and process documentation → Operational cleanup, audit, and redesign → Gate and approval checkpoint systems → Light automation to reduce manual steps and enforce process logic CLICKUP & ASANA IMPLEMENTATION → Full workspace build from scratch → Custom fields, views, and dashboard setup → Native automation aligned with your workflow → Team onboarding and system documentation ━━━━━━━━━━━━━━━━━━━━━ BACKGROUND 6+ years in international operations: large-scale project management across 900+ participants in 20+ countries, on-site execution across multiple contexts, and cross-functional coordination at executive level. ━━━━━━━━━━━━━━━━━━━━━ LANGUAGES English (Professional) · French (Bilingual) · Arabic (Native) · Spanish (Conversational) ━━━━━━━━━━━━━━━━━━━━━ TOOLS ClickUp | Asana | Notion | HubSpot | Make | Zapier | Google Workspace | Slack | Zoom | Loom | NotebookLM | Airtable ━━━━━━━━━━━━━━━━━━━━━ If you are looking for someone who can manage your projects, support your operations, and build the systems that make your team work with more clarity, I would be glad to connect.