Mohammad Hassan M.

👋 Hi there! I’m a dedicated and results-driven Short-Term Rental Virtual Assistant & Operations Manager with hands-on experience managing Airbnb, Vrbo, and Booking platform properties. I specialize in helping hosts, co-hosts, and property management companies run daily operations smoothly — from guest communication and cleaner coordination to dispute handling, damage claims, listing updates, and owner support. 🏡 Short-Term Rental & Property Management: - 🏆 Experienced in managing daily operations for Airbnb, Vrbo, and Booking platform listings. - 📩 Skilled in guest communication, reservation support, inquiry handling, and issue resolution. - 🧹 Experienced in coordinating cleaners, maintenance teams, check-ins, and property readiness. - 📈 Able to assist with listing optimization, calendar management, and basic pricing updates. 🔔 Guest Support & Customer Service: - 💬 Strong written communication skills for professional guest replies and platform messages. - 🤝 Experienced in handling guest complaints, refund requests, disputes, and urgent issues. - ⭐ Focused on guest satisfaction, smooth stays, better reviews, and account health. - 🛡️ Familiar with damage claims, review disputes, and platform support cases. 🛠️ Tools & Systems: - 💼 Experienced with property management and short-term rental tools such as Hostaway, Guesty, Uplisting, Hostable, and similar platforms. - 📅 Comfortable with Google Workspace, email management, calendars, task tracking, and online admin tools. - 🔍 Detail-oriented in updating listings, checking reservations, organizing workflows, and following SOPs. 📋 Additional Skills: - Customer Service - Property Management - Co-Hosting Support - Guest Messaging - Inbox Management - Calendar Management - Cleaner & Maintenance Coordination - Review Management - Damage Claim Assistance - Dispute Resolution - Data Entry - File Organization - Owner Communication - Virtual Assistance ⚖️ I also have a legal research background, which helps me write clear, professional, and well-structured responses for disputes, claims, guest issues, and review removal requests. I am reliable, detail-oriented, and proactive. My goal is to help your rental business stay organized, protect your account reputation, improve guest satisfaction, and make daily operations easier for you.