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Ligia R.
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Ligia R.

Customer Service Manager

Experienced Customer Service Manager with 5+ years of experience in leading and managing a team of customer service representatives to achieve a 30% increase in customer satisfaction ratings. Successfully developed and implemented new customer service policies and procedures resulting in a 20% reduction in customer complaints. Skilled in working with cross-functional and remote teams to deliver projects on time and efficiently.

🇵🇪Lima, Peru$15/hr100% JSS4.98 (6)Since Nov 2023
GlobeUpwork

Earnings and projects

MRR
$1.7k

Last 6 months ÷ 6

World#27,111 / 412k
🇵🇪Country#71 / 790
Revenue, last 30 days
$2k

Last 6 months: $10k

World#21,052 / 412k
🇵🇪Country#62 / 790
Total earnings
$27k

Billed in all: $28k

World#118,661 / 412k
🇵🇪Country#235 / 790
Per project
$3.8k

$3.5k in the last 6 months

World#44,846 / 412k
🇵🇪Country#93 / 790
Projects, last 6 months
3
0% fixed100% hourly
World#66,479 / 412k
🇵🇪Country#105 / 790
Projects in all
7
0% fixed100% hourly
World#236,188 / 412k
🇵🇪Country#325 / 790

Earnings, last 30 days

$27.6k+$2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$24k$26k$28kOct 8Oct 23Nov 7

Skill rankings: Top 3% in Prezi

Ranked by MRR among everyone on Upwork with the skill.

  1. #4Prezi126 freelancers · 🇵🇪 #1Top 3%
  2. #7TeamViewer78 freelancers · 🇵🇪 #1Top 9%
  3. #41Team Training266 freelancers · 🇵🇪 #1Top 15%
  4. #64Adobe Acrobat1,302 freelancers · 🇵🇪 #1Top 5%
  5. #69Problem Resolution837 freelancers · 🇵🇪 #1Top 8%
  6. #88Quality Control1,307 freelancers · 🇵🇪 #2Top 7%
  7. #201YouTube4,450 freelancers · 🇵🇪 #1Top 5%
  8. #334Team Management3,136 freelancers · 🇵🇪 #1Top 11%