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Jesmar F.

Jesmar F.

Customer Service & Tech Support | Microsoft Office, Office Design

A highly motivated and multi- skilled professional with extensive experience in Customer Service, Research Escalations and Administrative Support. I have worked with leading BPO Companies such as Teleperformance, Ubiquity Global Services, and Transcom Worldwide Philippines,Inc., handling customer concerns, technical support, and processing with excellence from 2016 to 2024. Beyond my corporate world, I dedicated my service as an elected official of Sangguniang Kabataan (SK) Councilor from the year 2018, and we ended our term in the year2023, leading youth programs, policy-making, and community development. I am also an experienced freelance event host and church volunteer, roles that enhanced my communication, leadership, and organizational skills. I hold a Civil Service Commission Non-Professional Eligibility, making me qualified for government service. With strong interpersonal abilities, a keen eye for detail, and a heart for service, I am confident in my ability to contribute meaningfully to any organization.

🇵🇭Bacolod City, Philippines$10/hr95% JSS5.00 (1)Since Nov 2023

Earnings and projects

MRR
$492

Last 6 months ÷ 6

World#78,811 / 412k
🇵🇭Country#15,453 / 56.3k
Revenue, last 30 days
$541

Last 6 months: $3k

World#60,842 / 412k
🇵🇭Country#13,216 / 56.3k
Total earnings
$16k

Billed in all: $17k

World#158,498 / 412k
🇵🇭Country#26,103 / 56.3k
Per project
$8k

$3k in the last 6 months

World#21,033 / 412k
🇵🇭Country#5,007 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
2
0% fixed100% hourly
World#328,886 / 412k
🇵🇭Country#36,738 / 56.3k

Earnings, last 30 days

$16.6k+$541 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$16.0k$16.5k$17.0kOct 8Oct 23Nov 7

Skill rankings: Top 18% in Crisis Management

Ranked by MRR among everyone on Upwork with the skill.

  1. #23Crisis Management130 freelancers · 🇵🇭 #3Top 18%
  2. #95Technical Analysis496 freelancers · 🇵🇭 #33Top 19%
  3. #128Complaint Management355 freelancers · 🇵🇭 #53Top 36%
  4. #148Research Documentation739 freelancers · 🇵🇭 #67Top 20%
  5. #208Case Management585 freelancers · 🇵🇭 #65Top 36%
  6. #265Problem Resolution837 freelancers · 🇵🇭 #74Top 32%
  7. #818Customer Retention2,511 freelancers · 🇵🇭 #332Top 33%
  8. #3,529Online Chat Support11,527 freelancers · 🇵🇭 #2,227Top 31%