Berinice Hannah P.

Hi. I'm Berns, a Registered Pharmacist and experienced Medical Virtual Assistant with 3+ years of experience supporting U.S. healthcare operations remotely. I help healthcare practices with patient coordination, clinical documentation, referrals, scheduling, EHR workflows, and day-to-day administrative support. I work mainly with: EHR/EMR & Salesforce Patient & provider communication Referrals & insurance workflows Appointment coordination Medical documentation Data entry & record management HIPAA & PHI handling Email & administrative support Healthcare workflows I handle: Patient referral & LOP processing Insurance verification & referrals Appointment confirmations & reminders New patient profile creation ER patient information entry Clinical documentation follow-up Patient/provider follow-ups Salesforce tracking & updates My pharmacy background gives me a strong foundation in medications, medical terminology, diagnoses, treatment plans, and prescription information. I’m comfortable reviewing healthcare information carefully, identifying missing or inconsistent details, and verifying information rather than making assumptions. I have completed HIPAA Awareness training and am familiar with the proper handling of PHI and confidential patient information in healthcare settings. Technical support: Software & device troubleshooting Inbound/outbound support Ticket & incident management Remote technical support I’m looking for long-term healthcare support relationships where I can take ownership of my work and become a reliable part of the team.