Jannara C.

Hello! I’m a bilingual customer support professional with over five years of experience working in client-facing roles and international environments. I specialize in providing clear, efficient, and friendly support through email, chat, and CRM systems. I’ve worked with customers from different countries and cultures, which helped me develop strong communication skills, adaptability, and attention to detail. I have hands-on experience using HubSpot, Zendesk, Odoo, TeamWork, and MyAdmin, handling tickets, updating records, and ensuring timely issue resolution. I’m highly organized, reliable, and comfortable following procedures while also thinking proactively to improve customer satisfaction. I adapt quickly to new tools and workflows and take pride in delivering consistent, professional support. Skills & Expertise: • Bilingual: Portuguese (BR) & English (A2) • Customer Support (Email, Chat and Phone) • CRM Systems (HubSpot, Zendesk, Odoo, TeamWork, MyAdmin) • Ticket Management & Data Entry • Problem-Solving & Time Management • Remote Work & Team Collaboration