Shaira G.

✔ Bachelors Degree Holder in Automotive Technology ✔ 4+ Years in Automotive | Service Advisor | Parts Administrator | Dealership Operations | Automotive VA | Ecommerce Store Manager Why Automotive Businesses Hire Me? I don't just provide general VA support — I understand automotive terminology, dealership workflows, service departments, repair orders, parts, VINs, and customer communication. That means you spend less time explaining the automotive side of the job and more time getting the work done. Whether you need a Service Advisor, Parts Specialist, Automotive VA, Customer Service Representative, or back-office support, I can step in and help keep your operation organized and moving. I have hands-on experience working across service advising, parts administration, dealership operations, vehicle sourcing, customer service, and automotive virtual assistance. I understand the workflow from the moment a customer contacts the shop to scheduling, repair orders, parts sourcing, technician coordination, customer updates, and final delivery. 🔧 What I Can Handle for Your Automotive Business Service Advisor & Customer Support - Customer communication via phone, email, SMS, and chat - Appointment scheduling and follow-ups - Repair order (RO) management - Customer updates and service coordination - Explaining repair recommendations and service needs - Coordination between customers, technicians, parts departments, and management - Follow-up on declined services and estimates 🛠 Parts & Procurement - Parts lookup and sourcing - VIN decoding - OEM and aftermarket parts research - EPC/parts catalog research - Parts availability and pricing - Parts ordering and procurement - Vendor and supplier communication - JDM parts sourcing - Coordinating parts with repair orders 🏢 Dealership & Shop Operations - Service department administrative support - Workflow and CRM management - Team and staff coordination - Back-office support - Data entry and record management - Customer follow-up - Service department organization - General dealership operations support 🚘 Vehicle Sourcing & Automotive Sales Support - Manheim - ADESA - ACV Auctions - Vehicle research and evaluation - VIN research - Vehicle listings - Facebook Marketplace listings - Online vehicle inventory management 💻 Automotive E-Commerce & Virtual Assistance - Automotive parts/product research - Ecommerce support - Product and vehicle listings - CRM management - Lead management - Social media support - Administrative tasks 💻 Systems & Platforms I have experience working with tools such as: Dealertrack DMS | Shopmonkey | Dealer-FX | SAP | Zoho | Pipedrive | Next Gear | Verifi | Manheim | ADESA | ACV Auctions 📩 If you need reliable automotive support that understands both the technical and customer-service side of the business, let's talk!