Segarra C.

Motivated and detail-oriented professional with 28 months of BPO experience and 9 months in HOA and condominium community management, seeking to contribute exceptional customer service, operational excellence, and administrative expertise to a dynamic organization. Experienced in managing high-volume homeowner relations, vendor coordination, and community operations across 28 associations, with proficiency in Vantaca, Google Workspace, Atlas, Zendesk, and Strongroom. Committed to building trust, streamlining operations, and delivering reliable, people-centered solutions that support organizational success and enhance the customer experience. My professional background has equipped me with the ability to adapt quickly, learn new systems efficiently, and provide exceptional support to clients, homeowners, board members, and internal teams. I am committed to delivering quality service, maintaining professionalism, and contributing positively to organizational success. Professional Summary Results-driven professional with experience in customer service, administrative support, and community association management. Proven ability to manage multiple priorities, coordinate with stakeholders, and maintain accurate records while delivering excellent client service. Skilled in handling complex situations, problem-solving, and adapting to evolving business needs. Core Competencies Customer Service Excellence Community Association Management Support Administrative and Executive Assistance Task and Project Coordination Problem Solving and Critical Thinking Organizational and Time Management Skills Adaptability and Continuous Learning Team Collaboration and Communication Documentation and Record Management Stakeholder Relationship Management Professional Experience Assistant Community Manager Property Management / Community Association Management Key Responsibilities: * Assisted in managing 23 homeowners' and condominium associations. * Supported board members in the administration and operation of condominiums, townhouses, and small residential communities. * Coordinated communications between homeowners, board members, vendors, and management teams. * Maintained association records, reports, and community documentation. * Assisted with compliance monitoring, resident concerns, and operational requests. * Organized meetings, prepared documentation, and supported board decision-making processes. * Ensured timely follow-up on community issues and administrative requirements. Key Achievement: Successfully provided administrative and operational support for 23 associations while maintaining accuracy, organization, and excellent stakeholder communication. Customer Service Representative Business Process Outsourcing (BPO) Industry Duration: 3 Years Key Responsibilities: * Handled customer inquiries through various communication channels. * Resolved customer concerns while maintaining high service standards. * Managed complex tasks and escalations with professionalism and efficiency. * Maintained accurate documentation and customer records. * Collaborated with internal teams to achieve service goals and customer satisfaction. * Adapted quickly to changing processes, tools, and client requirements. Key Strengths Demonstrated: * Effective communication * Problem resolution * Multitasking * Customer relationship management * Process compliance Technical Skills Property Management Software * Vantaca * Strongroom Communication & Collaboration Tools * Microsoft Outlook * Microsoft Teams * Zoom * Slack Microsoft Office Suite * Microsoft Word * Microsoft Excel * Microsoft PowerPoint * Microsoft Forms Customer Support Platforms * Zendesk (Basic Knowledge) AI & Productivity Tools * ChatGPT Education Bachelor of Education Graduate with a foundation in communication, leadership, organization, and instructional skills that contribute to professional effectiveness across multiple industries. Key Professional Strengths Adaptability Quickly learns new systems, processes, and technologies while maintaining productivity and service quality. Organizational Skills Strong ability to manage multiple responsibilities, prioritize tasks, and maintain accurate records. Communication Experienced in communicating with customers, homeowners, board members, vendors, and colleagues professionally and effectively. Problem Solving Capable of analyzing situations, identifying solutions, and resolving issues efficiently. Willingness to Learn Continuously seeks opportunities to improve knowledge, develop skills, and contribute more effectively to organizational goals. Career Objective To leverage my experience in customer service, administration, and community association management in a dynamic organization where I can contribute my organizational, communication, and problem-solving skills while continuing to grow professionally and take on new challenges.