Jan Dianne F.

Need a reliable customer support specialist who can handle written conversations with patience, professionalism, and genuine care? I have hands-on chat support experience with iQor and Teleperformance, including supporting a U.S.-based account and a Disney streaming account. I am experienced in assisting customers, resolving concerns, documenting interactions accurately, following company procedures, and maintaining professional communication throughout every conversation. I also have virtual assistant experience as an Influencer Relations Specialist, supporting communication and coordination between brands and content creators. As a licensed Special Education teacher, I bring a unique combination of patience, empathy, organization, adaptability, and clear communication. I know how to listen carefully, explain information in an easy-to-understand way, and stay calm when handling sensitive or challenging situations. I can assist your business with: • Live chat customer support • Customer inquiry and issue resolution • Influencer outreach and communication • Creator relationship coordination • Follow-ups and campaign tracking • Administrative support • Data entry and documentation • Microsoft Office tasks I am dependable, detail-oriented, quick to learn, and comfortable communicating with international clients and U.S.-based customers. I take the time to understand your processes and represent your company in a professional and customer-focused manner. Let’s work together to provide your customers and business partners with the reliable support they deserve.