Abdul M.

Customer Service Agent| Live Chat & Email Support| Virtual Assistant

Hello, and welcome to my profile! I am a versatile freelancer having expertise in customer support and virtual assistance niche. I provide top-tier customer support through fast and effective communication via live chat and email. With over a 3 years of experience in the customer service field, I’ve developed strong skills in addressing a variety of customer inquiries and concerns. I’m committed to offering clear, accurate, and helpful information, all while maintaining a professional yet approachable tone. I am also highly skilled in managing multiple live chats at once, ensuring timely assistance for all customers. My ability to adapt to different environments and learn the specifics of your business makes me comfortable handling anything from product questions to billing issues. Whether it’s troubleshooting, order processing, dispute resolution or complaint resolution, I provide efficient, professional service tailored to each customer’s needs. Currently, I am focusing on chat and email support and am not accepting phone-related jobs. I’m confident that my skills in customer engagement, problem-solving, and proactive communication will help improve your customer service and retention. Other than customer support, my expertise are also included B2B Lead Generation, Data Entry, Web Research, List Building and other VA tasks. I am adept with following tools: - Zendesk - Freshdesk - Helpdesk - Gorgias - Intercom - Apollo.io - MillionVerifier - NeverBounce - HubSpot - Shopify If you're looking for a reliable and efficient Customer support agent as well as VA for your business, I am here to help you achieve your goals. Let's discuss how I can contribute to the success of your business. Feel free to reach out with any questions or project details! Thank You Adul Mateen