Karl-Henry Mardochee L.

Customer Service & Sales Agent

I am a skilled inbound customer service agent experienced in providing high-quality service via all channels in the call center industry. With excellent time management skills combined with a superior knowledge of the customer service industry. As a customer service representative with over 3 years of professional experience. I specialize in providing support for live chat, email support, and phone support. I am experienced in fast-paced environments and work independently. ✔ Fully bilingual and able to perform in both languages : English & French ✔ Capable of handling customer service via all channels: Phone, Chat, Email ✔ Skilled in Data Entry and Email Management My goal is to work to the best of my abilities to keep and increase customer satisfaction with every phone call and every customer interaction. I am very organized, detail-oriented, and experienced in properly handling customer inquiries and transactions. With several years in various retail services and e-commerce businesses with a proven track record of job success. Here are a few clients and businesses I've worked with: ✅ Teleperformance as a medical interpreter: Ensure that all medical terms, symptoms, and treatment instructions are clearly interpreted, as misunderstandings can directly impact patient care, and maintain strict confidentiality due to the sensitive nature of medical information or any other relevant privacy laws. ✅ Newtech Global handles inquiries and complaints, resolves product-related issues, and coordinates appropriate solutions, including refunds or exchanges. ✅ SNHU (Southern New Hampshire University) handling leads and transferring potential prospects. ✅ Colony Brands: a multifaceted enterprise of numerous multichannel retail brands, several operational support companies, and a portfolio of affiliate businesses. ✅ GDCC (Global Data Collection): A well-known BPO specializing in data collection. I am very familiar and efficient with the following tools: Salesforce, Five9, Slack, Bria, Citrix, Softphone, Sprinklr, GCIC, P1, Interpreter Connect, Tracking App and Zendesk I am a fully bilingual (English and French) Customer Service Representative dedicated to providing quality care for the ultimate customer satisfaction. Feel free to message me now so we can discuss how I can integrate your team and bring my experience to your business.