Faith I.
Client Service Specialist - Phone, Email and Chat
Hello, Thank you for visiting my profile. Your interest is very much appreciated! I am a Client Service Specialist with experience in customer support, market research, and product development support. I currently work with global clients managing communications, CRM systems, and customer inquiries, while identifying opportunities to improve services and user experience. I also gained hands-on experience as a Product Manager Intern, where I conducted market research, analyzed user feedback, and supported early-stage product planning. Key skills: CRM systems (Zendesk, Zoho, Salesforce), customer support, product research, data analysis, and remote collaboration tools. I’m always eager to work with teams building meaningful products and solving real problems.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $7k
Billed in all: $23,955$24k
$7k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 10% in Social Media Management
Ranked by MRR among everyone on Upwork with the skill.
- #20Call Center Software91 freelancers · 🇳🇬 #1Top 22%🇳🇬#1 of 6
- #674Outbound Sales4,644 freelancers · 🇳🇬 #15Top 15%🇳🇬#15 of 160
- #853Scheduling6,335 freelancers · 🇳🇬 #57Top 13%🇳🇬#57 of 611
- #1,090CRM Software8,314 freelancers · 🇳🇬 #75Top 13%🇳🇬#75 of 831
- #1,908Social Media Management20,041 freelancers · 🇳🇬 #82Top 10%🇳🇬#82 of 1,091
- #3,506Administrative Support27,851 freelancers · 🇳🇬 #154Top 13%🇳🇬#154 of 1,661
- #5,451Customer Service37,167 freelancers · 🇳🇬 #134Top 15%🇳🇬#134 of 1,177