Angela R.

Market Researcher | Customer Care Representative | Subject Matter Expert | Learning Experience Leader She is assertive, bright, and bold- adapting to situation isn’t all that difficult for her. She makes it to a point to never stop learning, never stop growing, and never stop trying. She is an accomplished professional with a diverse background in market research, customer care, and leadership roles. Achievements: - Proficient in team management, mentoring, and problem-solving. - Demonstrated exceptional time management and adaptability, setting high standards for new hire training. - Consistently ranked within the top 10 out of 147 agents on an enterprise level. - Was able to set a bar when I trained new hires - overall score was 91%. - Successfully led a low-performing team to rank as the top team from March to June 2023 with scores ranging from 69% to 74% Her track record speaks volumes about her dedication, leadership, and problem-solving abilities in diverse professional settings.