Yosina L.

Hi, I’m Yosina. With over 3 years of experience in the property management industry, I specialize in rent collection, delinquency management, tenant relations, and eviction support. I help property management teams maintain healthy rent rolls, reduce outstanding balances, and handle tenant concerns professionally while ensuring timely and accurate follow-up throughout the collection and eviction process. Services I Offer: Rent Collection & Delinquency Management * Rent collection and payment follow-up * Monitoring past-due balances and tenant ledgers * Delinquency tracking and aging reports * Sending payment reminders and collection notices * Following up with delinquent tenants via phone, text, and email * Payment arrangement and follow-up tracking * Tenant ledger review and adjustments * Escalating unresolved delinquencies according to company policies Eviction & Legal Notice Support * Preparing and sending 3-Day Notices / Pay or Quit Notices * Preparing eviction related document and provide to attorney * Tracking notice deadlines and tenant responses * Coordinating the eviction process with property managers and legal teams * Maintaining accurate documentation throughout the eviction process * Following up on move-out requirements, outstanding balances, and security deposits Utility & Property Coordination * Calling utility providers to start, transfer, and stop utility services * Coordinating utility services during tenant move-ins and move-outs * Verifying utility account information and service status * Following up with utility companies regarding service requests * Coordinating water, electricity, gas, and other property-related utility services * Documenting utility service changes and updating property records Tenant Relations & Support * Handling tenant inquiries via phone calls, text messages, and emails * Responding to rent and payment-related questions * Communicating professionally with tenants regarding outstanding balances * Addressing tenant concerns and escalating issues when necessary Light Bookkeeping & Administrative Support * Basic Accounts Payable & Accounts Receivable support * Recording and tracking payments * Utility bills and vendor payment tracking * Bank and account reconciliation support * Tenant ledger updates and adjustments * Basic financial data entry and record keeping Tools & Software I’m Proficient In: * AppFolio * Buildium * ForentX * Xero * Microsoft Excel * Google Sheets My goal is to help property management teams improve rent collection, minimize delinquency, maintain strong tenant relationships, and keep the eviction process organized and properly documented.