Racheal O.

🏡 Senior Property Manager - Managed 120+ Listings | Airbnb Co-host | STR/MTR | Real Estate Virtual Assistant | Customer Success Manager | Client Onboarding Specialist Scale your vacation rental business without the operational burnout. I’m a Senior Property Manager with 6+ years of experience managing 120+ listings across Airbnb, VRBO, and Bookingcom. I specialize in maintaining Superhost status, optimizing revenue, and handling 6,000+ guest interactions with a 3-minute response time. Let’s turn your property management into a streamlined, high-revenue asset. Are you looking for someone who can keep your properties running smoothly, deliver exceptional guest experiences, reduce operational headaches, retain your clients, and help your business grow? You've found the right professional. For over 6 years, I've helped property owners, Airbnb hosts, vacation rental companies, and real estate investors manage and scale their businesses by handling the day-to-day operations that keep guests happy and revenue flowing. I don't just manage properties; I help businesses operate more efficiently, protect their reputation, increase guest satisfaction, and build long-term client relationships. ✨Here's what I bring to your business: 🏡 Property Management & Airbnb Co-hosting • Managed 120+ short-term rental listings • Daily management across Airbnb, Bookingcom, VRBO, Expedia, Hopper, and other OTAs • Guest communication before, during, and after stays • Booking management and reservation coordination • Calendar synchronization to eliminate double bookings • Listing creation, optimization, Dynamic pricing, and revenue optimization • Smart lock management and remote check-ins • Airbnb AirCover claims and dispute resolution 🧹 Cleaning & Maintenance Coordination I manage: • Cleaner scheduling • Turnover coordination • Maintenance requests • Vendor communication • Issue tracking • Cleaners communication My goal is simple: Zero missed turnovers and happy guests. 📊 My Track Record 🏡 120+ listings managed 💬 6,000+ guest messages and phone calls handled ⚡ 3-5 minute average response time 📈 100% guest response rate ⭐ Helped clients maintain Airbnb Superhost status 🛡 Successfully managed Airbnb AirCover claims and guest dispute resolutions ✨OTAs Airbnb | Bookingcom | VRBO | Expedia | Hopper ✨Property Management Software Guesty | Beds24 | Hostaway | Hospitable | Breezeway | Lodgify | OwnerRez | AppFolio | Buildium | Smoobu | PriceLabs ✨Communication & Productivity Tools Slack • Google Workspace • Microsoft Office Suite • Zoom • Loom • OpenPhone • Google Voice • Dingtone • WhatsApp • Telegram • Discord • Calendly • Dropbox • LastPass • Canva • Google Drive • Google Forms 🌍 Worked with clients across the United States, United Kingdom, Japan, Kenya, South Africa, and Nigeria, adapting seamlessly to different markets and time zones. 📞 Customer Success Management I help businesses retain customers, not just acquire them. As a Customer Success Manager, I focus on: ✔ Customer onboarding and account setup ✔ Building long-term client relationships ✔ Improving customer satisfaction ✔ Increasing customer retention ✔ Reducing churn ✔ Managing client communications ✔ Resolving escalations professionally ✔ Monitoring customer health and engagement ✔ Delivering exceptional customer experiences Happy customers become loyal customers, and loyal customers generate recurring revenue. 🚀 Customer Onboarding Specialist First impressions matter. A smooth onboarding experience leads to higher retention and stronger customer relationships. I help new customers get started successfully by: ✔ Guiding new clients through onboarding ✔ Training customers on products and services ✔ Setting expectations ✔ Ensuring smooth implementation ✔ Creating onboarding documentation ✔ Conducting onboarding meetings ✔ Following up to ensure adoption and long-term success ✨CRM & Customer Success Tools HubSpot | Zendesk | Freshdesk | Salesforce | ClickUp | Trello | Asana Why clients enjoy working with me ✔ Proactive communication ✔ Fast response times ✔ Strong attention to detail ✔ Problem-solving mindset ✔ Reliable coordination ✔ Excellent guest and client experience ✔ Ability to work independently ✔ Dedicated home office and reliable high-speed internet ✔ Comfortable working across multiple time zones If you're looking for someone who can manage your properties, delight your guests, retain your customers, streamline operations, and help your business grow, I'd love to help. 📩 Send me a message, invite me to your job, or click 𝐇𝐢𝐫𝐞 𝐧𝐨𝐰. I typically respond within 15 minutes, and I'd be happy to discuss how I can support your business. Best Regards, Racheal Omolola Oloyede