Gagan N.

IT Infrastructure | Cloud & Automation | Security & Compliance | Project Management Multi-Certified IT Project Manager & System Administrator | Azure, Microsoft 365, RMM, PSA, Cybersecurity & GRC Specialist Are you searching for a reliable IT expert who combines technical depth with proven project leadership and a strong focus on security, compliance, and client success? My cross-functional background ranging from hands-on cloud management to audit-driven cybersecurity operations makes me your one-stop solution for robust, modern, compliant IT environments. What Sets Me Apart • Comprehensive Project Leadership: Managed end-to-end digital transformation and ITSM/PSA implementations (HaloPSA, ConnectWise, NinjaRMM) with measurable impacts—like 68% faster ticket resolution and 92% SLA compliance. • Expert System & Cloud Administration: Microsoft Certified: Azure Fundamentals, Azure Data Fundamentals, and AZ-104, with advanced skills in Microsoft 365, Exchange, Entra ID, server migrations, and cloud security. • Automation & Monitoring Mastery: Skilled in deploying and automating with leading RMM tools (ConnectWise Automate, NinjaRMM, N-Able, HaloPSA, Pulseway, Zoho Suite), plus custom scripting for efficiency and error reduction. • Data & Reporting Solutions: Experience with BrightGauge and similar tools for advanced dashboarding, KPI-tracking, reporting, and actionable business intelligence. • Cybersecurity & GRC Expertise: ISO/IEC 27001:2022 Lead Auditor, ISC2, CompTIA Security+, and deep experience operationalizing regulatory frameworks (ISO, SOC 2, NIST), security controls, incident response, vendor risk, and compliance audits. • Multi-Platform Device & Firewall Management: Proficient with Fortinet, SonicWall, Cisco Meraki, SentinelOne, Citrix, Hyper-V, VMware, Apple device management (JumpCloud, Addigy), and full Active Directory, DNS, DHCP, RADIUS setup and support. • Outstanding Communication & Support: Adept at managing support teams, providing training, and translating technical solutions into business value for over 75 MSP clients. Core Skills & Technologies • Azure, Microsoft 365, Exchange, Entra ID • ConnectWise, HaloPSA, NinjaRMM, Auvik, ITGlue, ManageEngine, Datto, Egnyte, Hudu • Security: Fortinet (NSE 1/2/3), SentinelOne, SOC 2/NIST, ISO 27001 • Reporting: Power BI, BrightGauge, custom asset and ticket dashboards • Virtualization: VMware, Hyper-V, Citrix, AVD • Server Migrations (Win Server 2012–2019+), Licensing (Pax8), Backup/Disaster Recovery (Commvault, Acronis) • End-to-end operations for MSP, enterprise, and audit-driven environments • Make.com, n8n, Zapier Automation Experts Let’s streamline, secure, and optimize your IT—so you can focus on business growth. Message me to discuss your goals, and discover how my expertise will unlock value, ensure compliance, and deliver measurable results for your next project.