Carl Justine C.

Customer Service & Tech Support | Computer, Cold Calling, Server

Carrer Objective: I have three years of experience in the BPO industry as a Customer Service Representative, providing support to US-based clients. In my most recent role, I worked with Orbio World, which I discovered through Upwork. I provided customer service support for an internet service provider called Ryoko Pro, where I handled a wide range of customer concerns, including technical issues, troubleshooting, and account management inquiries. I am confident in my ability to communicate effectively with customers, understand their concerns, and provide helpful and appropriate solutions. I am patient, attentive, and able to remain professional and calm when handling challenging situations. I also understand the importance of listening to customers, responding promptly, and creating a positive experience in every interaction. Through this experience, I developed strong communication, problem-solving, and customer service skills. I am comfortable assisting customers with their concerns, identifying appropriate solutions, and ensuring that they receive a positive and professional customer experience.