Amevi Maxime Z.

Bilingual Sales & Customer Support Agent (EN/FR) | Follow-Up & CRM

I help businesses turn hesitant leads into customers and keep existing customers happy, by phone, email and chat, in English and French. I have 3+ years of call center and telesales experience (Teleperformance, Glow Contact Center, HumanEX), and I currently work in automotive sales at KF Auto, the official Chery dealer in Lomé, Togo. My daily job there is following up with people who asked for a price but did not decide yet: finding out what is holding them back, negotiating with management when price is the issue, and calling back with a real answer. What I can do for you: - Outbound calls: lead follow-up, cold calling, appointment setting, reactivation of old leads - Inbound support: phone, email and chat, ticket handling, order and account questions - Sales follow-up: quotes not accepted, abandoned requests, upsell and retention - Data and reporting: CRM updates, call notes, daily and weekly activity reports Tools: HubSpot, Zoho CRM, LeadDesk, Avaya, Excel and Google Sheets. Certifications: HubSpot Inbound, Google IT Support, ITIL 4 Foundation. How I work: friendly and patient with customers, never pushy, and organized with follow-ups so no lead is forgotten. I am available full-time and can work on US, Canadian or European business hours from Lomé (GMT). Native French speaker, fluent in English: a good fit if you have customers in France, Quebec, West Africa or French speakers in North America. Work references available on request. Send me a message and tell me about your customers.