Ngozi E.

I help business owners manage their emails, administrative tasks, and projects so nothing important gets overlooked. With six years of customer service experience at UBA, freelance expertise, and a Master of Business Administration (MBA), I bring organisation, clear communication, and dependable support to your business. I am an Upwork Top Rated Talent with a 100% Job Success Score and a 5.0 rating. I understand the importance of professionalism, attention to detail and keeping clients informed. EMAIL AND EXECUTIVE SUPPORT • Email management and inbox organisation • Email correspondence and response drafting • Calendar management and appointment scheduling • Client communication and follow-ups • Meeting coordination and reminders ADMINISTRATIVE AND VIRTUAL ASSISTANCE • Administrative support and data entry • Online research and information management • Document preparation and record keeping • Customer service and client support • Process documentation and standard operating procedures PROJECT MANAGEMENT AND COORDINATION • Project coordination and task management • Deadline tracking and progress updates • Team communication and follow ups • Project workspace setup and organisation • ClickUp, Monday, Asana and Notion management CRM AND WORKFLOW AUTOMATION • CRM management and contact database updates • Lead tracking and follow up coordination • Airtable database organisation • Workflow automation using Zapier, Make and n8n • CRM support with HubSpot, Zoho CRM and GoHighLevel • Process improvement and reduction of repetitive manual tasks TOOLS I WORK WITH Google Workspace, Microsoft Office, Gmail, Slack, ClickUp, Monday, Asana, Notion, Airtable, HubSpot, Zoho CRM, GoHighLevel, Zapier, Make, n8n and MailerLite. My approach is straightforward. I take time to understand your priorities, organise the work, follow through on assigned tasks and communicate clearly. I can work independently, adapt to your existing processes and identify practical ways to improve how things get done. Whether you need someone to manage your inbox, coordinate projects, maintain your CRM, or support your daily operations, I bring the experience and commitment needed to keep things moving. If you are looking for a reliable virtual assistant who can help you stay organised and free up time to focus on growing your business, I would be glad to discuss how I can support you.