Ngozi E.

Executive Virtual Assistant | Operations | CRM & Automation

I’m the person you bring in when there are too many moving parts, and you need someone to make sense of them. Over the years, I’ve worked behind the scenes helping businesses stay organised, keep clients and leads moving, manage projects, maintain CRMs, handle day-to-day administrative work, and take repetitive tasks off people’s plates. What makes my approach different is that I don’t just complete the task and move on. If I notice that you are doing the same thing repeatedly, managing information across different platforms, manually following up with leads, or spending too much time keeping a process together, I look at how it can be simplified. That is where my Virtual Assistant, operations and automation experience come together. I can support you with: • Executive and administrative support • Inbox and calendar management • Project and task coordination • CRM management and cleanup • Lead management and follow ups • Client communication • Data entry and research • Process documentation and SOPs • Workflow setup and optimisation • Repetitive task automation • Email marketing and campaign support • GoHighLevel management • Monday workspace management • Airtable database management • ClickUp, Asana and Notion • Zapier, Make, and n8n automations I have hands-on experience working with GoHighLevel, HubSpot, Zoho CRM, Monday, Airtable, ClickUp, Asana, Notion, Zapier, Make, n8n, MailerLite, Google Workspace, Microsoft Office, Slack, Trello and other business tools. I’m particularly comfortable working with businesses where information, tasks and communication are spread across several platforms. For example, I can help organise your CRM, build a cleaner workflow between your tools, automate repetitive actions, keep your projects on track and make sure important follow-ups do not get lost. I also understand that automation is not about automating everything. Sometimes the best solution is simply a better process. Sometimes it is a CRM cleanup. Sometimes it is connecting two tools that your team is already using. And sometimes you just need someone experienced enough to take ownership of the administrative work and keep things moving. That is the kind of support I provide. I’m comfortable working independently, learning new systems, following established processes, and also suggesting improvements when I see an opportunity to make something work better. You can bring me into an existing workflow and give me the responsibility of keeping it organised, or bring me in when you need help building the workflow in the first place. My goal is not just to keep you busy with completed tasks. It is to help create a smoother way of working. If your business needs someone who can handle the details, understand the systems behind those details, and find practical ways to reduce the manual work, I’d be glad to discuss what you’re working on.