Marcia M.

I help growing businesses onboard clients, coordinate projects and keep day-to-day operations organised. With 10+ years of experience in customer operations, project support and client service, I understand how to keep work moving when several clients, deadlines and internal teams are involved. I have supported UK, US, Australian and international businesses across SaaS, cybersecurity, legal services, healthcare assistance, hospitality and telecommunications. My support can include: • Client onboarding and implementation coordination • Project setup, task tracking and stakeholder follow-ups • Customer service through email, phone, SMS and live chat • CRM administration and accurate record management • Client intake, appointment scheduling and file preparation • Reports, trackers, meeting notes and status updates • Process documentation and SOP creation • Escalation handling and cross-functional coordination At Cognisys, a UK cybersecurity company, I supported the customer journey from contract sign-off through onboarding. I coordinated with Sales, Technical and Compliance teams, prepared project information, scheduled kick-off meetings, maintained customer records and supported Project Managers with setup and progress tracking. I have also handled client intake for a US law firm and coordinated complex international assistance cases at International SOS. These roles required empathy, accuracy, clear communication and consistent follow-through, particularly when clients were dealing with urgent or sensitive situations. Tools I have worked with include Monday . com, Asana, Jira, ClickUp, Trello, Wrike, Assembly, HubSpot, Clio, WHMCS, Microsoft 365, Google Workspace, Slack, Zoom, WordPress and Canva. Clients describe me as organised, dependable and easy to work with. I take ownership of tasks, communicate early when something needs attention and make sure important details do not get lost. I am based in South Africa and can support South African, UK, Australian and US working hours. I am available for full-time, ongoing, part-time and freelance projects. If you need reliable support with client onboarding, project coordination or customer operations, please send me a message.