Cristopher S.

I am a bilingual (English/Spanish) Virtual Assistant and Customer Support professional with over three years of experience supporting U.S.-based clients in customer service, administration, hospitality operations, and business support. Throughout my career, I have worked in fast-paced, customer-focused environments where communication, organization, and problem-solving were essential. At Trisource BPO, I provided professional support to U.S. customers through phone, email, and CRM platforms, handling sensitive information while consistently meeting quality and productivity standards. At Raindance Ometepe, I supported the daily operations of an international hospitality business by managing reservations, coordinating schedules, assisting guests from around the world, maintaining administrative records, and helping promote events through social media and digital communication. My experience has allowed me to develop strong skills in: • Customer Support (Phone, Email & Chat) • Virtual Assistance • Administrative Support • Calendar & Appointment Scheduling • CRM & Data Entry • Email Management • Social Media & Community Engagement and content creator • Travel & Hospitality Operations • Documentation & Record Keeping • Problem Solving & Client Relations I am recognized for being dependable, organized, and proactive. My former supervisor acknowledged that my contributions helped improve customer satisfaction, increase positive reviews, and support business growth. I take pride in building trust with clients, learning new systems quickly, and delivering high-quality work with minimal supervision. I am currently seeking long-term opportunities where I can contribute as a Virtual Assistant, Administrative Assistant, Customer Support Specialist, or Operations Coordinator while continuing to grow professionally and helping businesses provide exceptional service.