Yurii K.

I help businesses turn Salesforce into an intelligent, automated CRM system through expert administration, AI Integration, and AgentForce solutions. With 9+ years of hands-on Salesforce experience, I help companies streamline operations, improve data quality, automate repetitive tasks, and connect their CRM with modern AI-powered tools. As a certified Salesforce Administrator, I combine practical platform expertise with a strong understanding of business processes, system integrations, and workflow automation. My goal is simple: make Salesforce work smarter, reduce manual operations, and help your team get more value from its CRM. What I Can Do for You; Salesforce Administration & Optimization: As a Salesforce Administrator, I help businesses maintain a clean, secure, and efficient Salesforce environment. My Salesforce Administrator services include: - User management, roles, profiles, and permission sets - Security configuration and access control - Custom objects, fields, page layouts, and validation rules - Salesforce Flow automation and business process configuration - Reports, dashboards, and KPI tracking - Data cleanup, deduplication, and data integrity - System audits, troubleshooting, and performance optimization - User onboarding, training, and ongoing support Whether you need a dedicated Salesforce Administrator for ongoing support or help improving an existing Salesforce org, I focus on scalable configuration and practical business outcomes. AI Integration & AgentForce Solutions: I help businesses explore and implement AI Integration opportunities within their Salesforce environment. The goal is to connect business data, automate routine processes, and make workflows more efficient without adding unnecessary complexity. With AgentForce, Salesforce teams can explore AI-powered agents and automation designed around real business requirements. My AI Integration and AgentForce services can include: - Assessing business processes suitable for AI-driven automation - Planning AI Integration between Salesforce and external systems - Identifying use cases for AgentForce and AI-powered workflows - Connecting Salesforce data with APIs and compatible third-party services - Automating repetitive tasks and improving information access - Configuring Salesforce Flows to support AI-enabled business processes - Evaluating data quality, permissions, and system readiness for AI solutions - Testing integrations and validating workflows before deployment A successful AI Integration requires more than connecting tools. It requires reliable data, clear business logic, appropriate access controls, and a well-defined use case. I focus on these foundations to help ensure that AI-enabled processes remain practical and maintainable. AgentForce can be particularly valuable when businesses want to explore AI-powered support, sales operations, service workflows, and access to contextual CRM information. I can help evaluate suitable use cases, prepare the Salesforce environment, and plan the configuration and integration work required for your project. Salesforce Automation & Workflow Design: I build and improve automated workflows that reduce repetitive work and help teams operate more consistently. My expertise includes: - Salesforce Flow and workflow automation - Sales pipeline and lead management automation - Service Cloud case management - Notifications, approvals, and task automation - Data validation and process standardization - Integration-driven workflow improvements I also help identify opportunities where traditional Salesforce automation and AI Integration can complement each other. Not every process needs AI, so I focus on choosing the right approach for the business problem. Integrations & Technical Solutions: I connect Salesforce with external systems to improve data consistency and reduce manual updates. My technical toolkit includes: - REST API integrations - Apex, Visualforce, and Lightning customization - JavaScript, HTML, and CSS - Python and Node.js - SQL and structured data management - Git and integration troubleshooting - Connections with business applications such as Outlook and QuickBooks, depending on project requirements For projects involving AgentForce or other AI-enabled capabilities, I can help assess how existing systems, APIs, data structures, and automation workflows fit into the proposed solution. Why Work With Me? - 9+ years of hands-on Salesforce experience - Certified Salesforce Administrator - Strong background in configuration, automation, and integrations - Experience with Sales Cloud and Service Cloud - Practical knowledge of APIs, scripting, and data management - Business-focused approach to system design and optimization - Emphasis on maintainability, security, and measurable improvements - Proactive troubleshooting and clear communication How I Approach Projects I begin by understanding your objectives, current Salesforce setup, exist