Laura F.

I help U.S. and Canadian businesses keep their daily operations organized, customers supported, schedules running smoothly, and follow-ups moving forward. I’m a bilingual English/Spanish Operations Coordinator and Customer Success professional with 4+ years of experience supporting U.S. and Canadian companies across field services, healthcare administration, scheduling, customer support, and remote operations. What I can help with ✔ Operations Coordination — daily workflows, task management, documentation, internal coordination ✔ Scheduling & Dispatch — appointment scheduling, calendar management, resource coordination, route support ✔ Customer Success & Support — phone, email and chat support, issue resolution, client communication ✔ CRM & Administrative Operations — CRM updates, data accuracy, records, reporting and follow-up ✔ Client & Lead Follow-Up — pending requests, appointment confirmations, customer retention and proactive follow-up I’ve supported U.S. healthcare organizations, field service companies, and remote businesses, giving me experience working with different customer types, operational workflows, scheduling requirements, CRMs, and internal teams. This has taught me to work with accuracy, confidentiality, urgency, and strong attention to detail while managing multiple priorities remotely. Technical advantage I’m currently studying Software Analysis and Development, which helps me adapt quickly to new SaaS platforms, CRMs, automation tools, and AI-powered workflows. I’m comfortable learning new systems and understanding how different tools connect within a business process. Tools I work with Google Workspace | Microsoft Office | Slack | Zoom | Jobber | CallRail | Service Autopilot | eClinicalWorks | Availity | CRM systems | Google Sheets | ChatGPT | Gemini | Canva ### Proven track record ⭐ 1,700+ Upwork hours ⭐ $20K+ earned on Upwork ⭐ 100% Job Success Score ⭐ Top Rated Freelancer ⭐ 4+ years of professional experience ⭐ Bilingual English / Spanish ⭐ Experience supporting U.S. & Canadian businesses ⭐ Proven ability to work independently in remote environments If you need someone who can take ownership of day-to-day operations, keep customers informed, manage schedules, maintain accurate records, and make sure important follow-ups don’t get missed, I’d be happy to help. I’m available for ongoing support, part-time or full-time remote work, and project-based operations support. Send me a message and let’s discuss what you need help with.