Treesha Kris Kaye B.

Client Success & Operations VA | Customer Support | CRM | Ecommerce

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 ✅ 𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲 𝗼𝗻 𝗪𝗲𝗲𝗸𝗲𝗻𝗱𝘀 ✅ 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗦𝘁𝗮𝗿𝘁 𝗪𝗶𝘁𝗵𝗶𝗻 𝟮𝟬 𝗠𝗶𝗻𝘂𝘁𝗲𝘀 ✅ 5𝟬+ 𝗛𝗼𝘂𝗿𝘀 𝗣𝗲𝗿 𝗪𝗲𝗲𝗸 𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆 Need someone who can step into your business, learn your systems quickly, communicate professionally with your customers, and keep things moving without constant supervision? That's where I come in. I help growing businesses manage the customer-facing and operational work that often takes up the owner's time, from customer support and lead follow-up to CRM management, onboarding, scheduling, eCommerce support, reporting, and day-to-day administration. I have 6+ years of experience supporting businesses and customers across different industries, with a strong background in customer service, virtual assistance, account management, sales support, quality assurance, and operations. WHAT I CAN HELP YOU WITH Customer Support • Email, live chat, and phone support • Customer inquiries and issue resolution • Returns, refunds, shipping, and order concerns • Escalation management • Customer retention and follow-up Client Success & Account Management • Client onboarding • Account follow-ups • Customer relationship management • Appointment coordination • Internal team coordination • Keeping clients informed and engaged CRM & Lead Management • Lead follow-up • Pipeline management • CRM updates and cleanup • Appointment setting • Lead qualification • Email and SMS follow-up • Workflow and automation support eCommerce Support • Shopify order management • Product and customer record updates • Order tracking • Returns and exchanges • Customer communication • Backend store administration Virtual Assistance & Operations • Calendar and appointment management • Data entry and reporting • Spreadsheet management • Research • Administrative support • SOP implementation • Task and project coordination TOOLS & PLATFORMS Shopify | Gorgias | Zendesk | GoHighLevel | HubSpot | Salesforce | ClickUp | Slack | Microsoft Teams | Google Workspace | Canva | Meta Business Suite | Calendly | RingCentral | 3CX and more WHAT YOU CAN EXPECT FROM ME Clear and professional communication Strong attention to detail Fast response times Organized documentation and CRM records Proactive problem-solving Customer-first thinking Ability to learn new systems quickly Reliable follow-through without constant supervision I don't want to be another VA you have to continuously manage. My goal is to understand how your business operates, take ownership of the responsibilities assigned to me, identify what needs attention, and become someone you can rely on to keep things moving. If you're looking for someone who can take care of your customers while also keeping the backend of your business organized, I'd be happy to discuss how I can help.