Henry Elo N.

Motivated IT professional with over 4 years of experience in Technical and Customer Support, Customer Success, Microsoft 365 Administration, DevOps Engineering and AI-powered platforms. I have a growing interest in AI learning and applications, and I enjoy helping users understand and leverage intelligent tools like AI agents to improve workflows and productivity. Adept at diagnosing and resolving complex technical issues, automating routine processes, and supporting cloud-based infrastructures to ensure optimal performance and uptime. Skilled in leveraging tools such as Azure, PowerShell, and CI/CD practices to enhance efficiency and service delivery. Known for clear communication, strong collaboration, and a proactive approach to customer success. Passionate about troubleshooting, technology, and continuous improvement. Here are some of the areas I am skilled at: ✔Technical Support ✔ Microsoft 365 Administration ✔Customer Success ✔ Software Testing ✔ Machine Learning (Artificial Intelligence Proficiency) ✔ QA Testing ✔ API ✔ Cloud Computing ✔ Google Suite ✔ Microsoft Office applications ✔ Technical Writing/Documentation ✔ I.T Administration ✔ Network Administration ✔ Continuous Integration and Continuous Deployment (CI/CD) ✔ Infrastructure as Code ✔ Version Control ✔ Automation & Scripting ✔ Configuration Management ✔ Containerization (Docker, Kubernetes) ✔ Monitoring & Logging I am a problem solver with a can-do attitude, willingness to learn, a great passion for premium customer experience, great communication skills and a strong user focus. I understand and speak English fluently.