Ana Luisa S.

My journey in the tech realm is enriched by my background in Customer Service, Technical Support and IT Service desk Analyst. I prioritize effective communication, empathy, and timely resolutions. I am a fast learner with any new product/ application introduced to me. As an IT Learning Specialist comprises of but not limited to: -New hire trainings -Refreshers and updates that is required by the Program -Cyber Security Awareness -MacOS Support; basic login issues navigation of the OS | SME -Mobile Device Managed devices; importance as well as enrollment -Onboarding as well as Off-boarding -Usage of Virtual Desktops - VMWARE infrastructure -Genesys Softphone (both app an Web version) -Ticketing and Escalation to Support Groups