Pauline Joy B.

I've been working in the BPO industry for about 5 years, and the majority of that time has been spent in customer support. I am efficient and proactive when it comes to work. I also pick things up quickly. I've managed chats, emails, and phone calls from customer service. I have managed accounts for Sprint and Amazon and Robinhood. I am proficient in the use of Slack, Salesforce, Twilio, Microsoft Excel, and Avaya. Although it's challenging work, I know that with my expertise and abilities, I can deliver a high-quality client experience.