Israel U.

Technical Account Manager|Customer Success Manager||Clients Onboarding

Hello there ! Are you in need of a virtual assistant to help administrate your day to day task? to tackle a variety of writing, editing and social media-related activities? managing your team and staying productive while maximizing the growth of your business? worry no more, I am here to help curb that stress. WHO AM I You can call me ISI. I am a result-driven executive and Technical Account Manager with over five years + of experience in building sustainable customer support base for organizations in b2c, b2b, Ecommerce (Konga) and costmetics companies and babies product stores where I built an excellent reputation with excellent customer comments and ratings by rendering exceptional services to customers. Through my innovative approach to customer management, excellent communication skills and strategic marketing, the organizations I have worked for have enjoyed tremendous business progress and growth of their customer base and generated revenue. Services I offer to my clients include: -Customer Support (Email, Phone & Live Chart) -Data Entry -Data Analytics -Data Visualization -Team Management -Ticket and Escalation Management -Phone Communication -Cold & Warm calling -Process Improvement -Telemarketing -Conflicts Resolution -Order Processing, Tracking and Fulfillment -Technical Troubleshooting -Appointment Scheduling -Lead generation -Web Research -Script Reading My unique skills set -Excellent oral and written communication skills -Exceptional interpersonal skill -Professional phone etiquettes -Google workspace -Attention to details -Empathy -Teamwork and Collaboration -Technical skills -Data Processing -Sales Closing -Confidentiality and Discretion Tools: these are tools that I am proficient in include Hubspot, Zendesk, Freshdesk, Slack, Remote Access, Zoom, Skype, Calendly Monday dot com, Trello. With the basic knowledge of these, I can learn others in a short period of time. My Work Environment: -A laptop (Windows) -A noise cancellation headset -A good lighting system -A serene environment -A WiFi and a standby MiFi -An android Phone -An android tablet