Md Ridoy K.

✅ Available on Weekends | ⚡ Quick Response Time | 🕒 40+ Hours/Week | 🌎 Flexible Across US Time Zones 𝐀𝐛𝐨𝐮𝐭 𝐌𝐞: I help Shopify and eCommerce businesses deliver exceptional customer support and efficiently manage day-to-day store operations. With 3+ years of experience, I have supported Shopify, Dropshipping, and DTC brands by handling customer emails, live chat, order processing, fulfillment, order tracking (WISMO), refunds, returns, exchanges, supplier communication, product listings, inventory updates, and administrative tasks. I am detail-oriented, reliable, and committed to providing accurate support, fast response times, and an excellent customer experience. Whether you need a dedicated Customer Support Representative, Shopify Virtual Assistant, or eCommerce Operations Assistant, I am ready to help your business grow. 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐈 𝐎𝐟𝐟𝐞𝐫: ➡️ E-Commerce Virtual Assistance ➡️ Shopify Store Management ➡️ Email & Live Chat Customer Support ➡️ Customer Support Ticket Management ➡️ Shopify Order Processing & Management ➡️ Order Tracking & Delivery Updates ➡️ Returns, Refunds & Exchanges ➡️ Order Cancellations & Modifications ➡️ Customer Complaint Resolution & De-escalation ➡️ Subscription & Account Support ➡️ Customer Retention & Satisfaction ➡️ Internal Documentation & SOP Management ➡️ AI-Assisted Research, Content & Workflow Support 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: ✅ Shopify ✅ Gorgias ✅ Zendesk ✅ Richpanel ✅ Freshdesk ✅ ChatGPT ✅ Claude ✅ Gemini ✅ Other AI Tools ✅ Gmail & Google Workspace ✅ Slack ✅ Notion ✅ Trello ✅ Asana ✅ Microsoft Excel & Google Sheets 𝐖𝐡𝐲 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞: ✅ Customer-first, friendly, and professional communication ✅ Fast response times with accurate issue resolution ✅ Strong problem-solving and conflict-resolution skills ✅ Detail-oriented order and e-commerce operations management ✅ Efficient use of AI tools to improve productivity and workflows ✅ Organized, proactive, and dependable ✅ Comfortable working with global teams and flexible time zones My goal is to help e-commerce businesses deliver better customer experiences, maintain smooth daily operations, and build stronger customer relationships. Let’s work together to deliver an exceptional customer experience and keep your e-commerce operations running smoothly.