Leonardo G.

I help SaaS companies onboard customers, implement technical workflows, troubleshoot integrations, and turn complex requirements into solutions that actually work. My background combines Technical Account Management, SaaS implementation, customer success, and hands-on API integration work. I work directly with customers to understand their goals, workflows, and technical requirements, then help configure, test, troubleshoot, and improve the systems behind them. A large part of my work involves diagnosing integration and workflow problems. I regularly work with REST APIs, webhooks, authentication, JSON/XML payloads, data mapping, routing logic, and third-party SaaS platforms. I use tools such as Postman, C#, Zapier, Make, Twilio, Salesforce, GoHighLevel, and basic Node.js/Express to test integrations, transform data, automate workflows, and troubleshoot production issues. I can help with: • Technical Account Management and Customer Success • SaaS onboarding and implementation • REST API integration and troubleshooting • Postman testing and request/response analysis • Webhooks and third-party integrations • API authentication and token-based workflows • Data mapping, validation, and transformation • CRM and lead management configuration • Lead routing, distribution, and Ping/Post workflows • Zapier and Make automation • Twilio call flows and communication workflows • Automated email and SMS campaigns • C# scripting for mapping and business logic • Basic Node.js and Express integrations • Production troubleshooting using logs and API responses • Technical documentation and customer training • Coordination between customers, developers, support teams, and vendors My biggest strength is working comfortably between the customer and technical sides of a project. I can lead a discovery or onboarding call, understand what a customer is trying to accomplish, explain technical concepts in plain language, and then work through the configuration, API requests, workflow logic, testing, and troubleshooting required behind the scenes. Whether you need help implementing a SaaS platform, troubleshooting an API integration, automating a workflow, configuring CRM routing, improving an onboarding process, or supporting technical customers, I focus on making the implementation clear, reliable, and easy to maintain.