Patricia Ann G.

Ecommerce CSR Expert| Ecommerce Manager | Onboarding Specialist

Hi! This is Patricia from the Philippines 👩‍💼 If you’re looking for the right Virtual Assistant, you’re in the right place! Please see the quick overview of my skills and experience below, and feel free to scroll through my profile to learn more about me. Customer Support Specialist (6+ Years Experience | 3 Years Ecommerce) Handled customer inquiries across chat, voice, and email channels while consistently delivering high-quality service and timely resolutions. Experienced in supporting Dropshipping, Direct-to-Consumer (DTC), Retail, and Subscription-Based E-commerce businesses. Managed Shopify and eBay stores across AUTOMOTIVE PARTS, COSMETICS, FASHION, and PLANTS/TREES, ANIME APPARELS, PET MATCHING SET. Responsible for order processing, fulfillment coordination, product listing updates, refund and return management, dispute resolution, and vendor communication. Recognized for maintaining strong customer satisfaction metrics and ensuring smooth day-to-day store operations. Account Manager and Onboarding Specialist Served as the primary point of contact for clients from onboarding through ongoing account management. Responsible for gathering required documentation, managing follow-ups, ensuring compliance, and maintaining timely communication. Ensured client expectations were consistently met by proactively resolving concerns and providing clear updates. Experienced in managing end-to-end client relationships, strengthening retention, and delivering a seamless onboarding experience. Travel Associate (3 Years BPO Experience – AGODA & IHG Hotels) Provided support for international travel accounts, handling reservations, guest relations, hotel coordination, and manager-level escalations. Managed high-volume inquiries while maintaining service excellence and professionalism. Developed strong expertise in conflict resolution, problem-solving, and customer retention within a fast-paced BPO environment. Technical & CRM Proficiency Proficient in Zoho CRM, Zoho Invoice, ClickUp, Gladly, Freshdesk, Gorgias, Customer Care platforms, and various VoIP systems. Highly skilled in ticket management, workflow organization, documentation tracking, and cross-team communication. Core Strengths Detail-Oriented | Resourceful | Strong Communicator | Escalation Handling | Multichannel Support | Process-Oriented | Client-Focused