April S.

Senior enterprise strategy and transformation leader with a track record of driving large-scale, AI-enabled organizational evolution across global technology and regulated industries. Trusted partner to senior executives in shaping multi-year strategy, designing operating models, and establishing governance and execution cadences that translate strategic priorities into measurable impact. I drive Operational Excellence, service quality, and enterprise digital enablement across global organizations including IBM, HP, Microsoft, BCG and startups. Proven record of leading business process management system optimization and automation programs across Service Delivery (BPO, ITO, ITSM) and Commercial Operations (Marketing, Sales, Pricing), leveraging Enterprise Architecture, BPM and Quality, Lean Six Sigma, ITIL frameworks to deliver measurable improvements in efficiency, quality, customer experience and sustainability. Builds intelligent, data-driven operations by integrating AI/ML analytics and GenAI products and solutions to enhance decision-making, agility, and continuous improvement. Backed by dual Master's degrees in Supply Chain Management and Information Systems, bridges business strategy, operations, technology, and AI to design scalable, future-ready enterprise operating systems that enable high-performing, customer centric organizations.