Marc Nichol S.

CAREER OBJECTIVES To apply my impeccable communication skills and proven ability to meet department goals in a fast-paced environment, and to have a challenging career where I can develop my skills and contribute to a dynamic team. RELEVANT SKILLS * Inquiries by way of troubleshooting support. * Responsible for providing exemplary customer service support. * Consistently and accurately document to databases as needed. * Identify coaching opportunities and provide appropriate feedback * Consistently meet all delivery, technical, productivity, and procedure objectives. * Coordinate with the operations leads to address any special needs or issues that arise. * Present product offerings in the best light to prospects and customers to be able to evoke confidence in the company's mission. * Achieve metrics and performance goals by delighting each customer.