Luana P.

Project Manager | Agency Ops | Operations

Project & Operations Manager with 6+ years running large-scale projects end-to-end, now focused on agencies, startups, and founders who need that structured execution for fast-paced environments, without the corporate overhead. My background covers real estate, marketing, logistics, e-commerce and retail, coordinating diverse teams and stakeholders across departments, from branch expansions to full operations. The habits built in those environments don't go away: clear and direct communication, full ownership of the project lifecycle from kickoff to final delivery, and the follow-through that keeps things from falling through the cracks. What I handle: — Building project plans with clear milestones, owners, goals, and deadlines, defining scope, managing resources, setting priorities, and accountability across all deliverables — Setting up and managing task tracking systems (ClickUp, Notion, Linear, Trello, etc) so nothing gets lost between tools and conversations. — Tracking the full project lifecycle across all phases and departments, ensuring delivery within the strategic plan, — Cross-functional coordination across multidisciplinary teams (operations, legal, tax, procurement, IT, finance, developers) and marketing teams (Ads, SEO, GoHighLevel, designers) — Meeting agendas, notes, and action item follow-up until things are done — Daily and weekly structured reporting so founders always know where things stand — Early risk identification and mitigation to keep projects on track — Process documentation, SOP creation, and optimization for time and resource efficiency — Integrates AI tools (Claude, ChatGPT) across the full PM workflow, from SOPs and meeting documentation to reporting and stakeholder communication, consistently delivering faster, higher-quality output. Languages: Portuguese (native) · English (professional) · Spanish (basic) Education: Degree in Process Management · MBA in Business Intelligence Available full-time or part-time, remote — UTC-3, flexible with time zones. I work independently and async-first, organized, consistent, and responsive. Results-oriented by nature, I keep a collaborative mindset across every team I'm part of: I follow through, flag problems before they escalate, and adapt quickly to shifting priorities and multicultural environments. If you prefer clear, structured updates over constant check-ins, we'll work well together. Feel free to send a message, I'd love to hear what you're building and how I can contribute.