Florediza D.

People-focused Virtual Assistant with a strong background in client communication, quality assurance, and administrative support. I bring a well-rounded understanding of how to build meaningful client relationships while keeping internal teams organized and efficient. What I Can Do For You: Customer Service & Sales Support – Handle inbound and outbound calls, resolve billing inquiries, process orders, and de-escalate concerns with professionalism and empathy. Administrative & Virtual Assistance – Manage email inboxes, schedule appointments, organize digital files, and create newsletters to keep your community or team informed. Compliance & Document Auditing – Review documents for accuracy and compliance, maintain trackers, and coordinate with facilities for background checks and verification. Quality Assurance & Process Improvement – Conduct root cause analysis, evaluate call interactions, and provide feedback that improves team performance and client satisfaction. Tools I Use: Google Suite, Microsoft Office, Canva, Calendly, 8x8, Zendesk, Vantaca, ACSS, Verint, Speech Analytics. Why Work With Me: I am detail-oriented, reliable, and proactive. I learn new tools quickly, communicate clearly, and take pride in delivering high-quality work that helps businesses run smoothly. Whether you need support with customer service, admin tasks, or compliance, I am ready to help. Let’s connect and discuss how I can support your business.