Michael Christopher F.

Customer Service Champion

OBJECTIVE: A highly motivated and self-starting individual with over 10 years of Customer Service, Team Lead, Supervisory, Training and Coaching experience in BPO set up looking to obtain a challenging position offering advancement opportunities and work stability. PROFFESIONAL SUMMARY: Highly accomplished and results-driven professional with proven track record of success in Business Process Outsourcing Operation. Outperforming competitors in terms of Sales and CSAT score. Possesses a strong combination of technical expertise, leadership skills and a passion for driving business growth. Adept at business processing tools and software. Experienced in leadership and management. Knowledgeable in BPO tools such as CCS-Call Center Studio, Citrix, Incontact, ATLAS, etc. Consistently exceeding performance goals and delivering exceptional results in individual and team contribution by exceeding client expectations.