Iseoluwa A.

Data Analyst | Excel | SQL | Power BI | Business Intelligence Hi, I'm Iseoluwa, a Data Analyst specializing in Microsoft Excel, SQL, and Power BI. I help businesses transform raw data into meaningful insights by cleaning, analyzing, and visualizing data through interactive dashboards, automated reports, and KPI-driven reporting. Before transitioning into data analytics, I worked as a Customer Support Specialist and Discord Community Manager for an AI investment company. While working there, I identified an opportunity to improve the way customer issues were tracked and resolved. Using the Excel skills I had just learned, I designed and developed an Excel-based ticket management system and interactive dashboard that streamlined the support workflow. The solution enabled the team to: Track customer tickets more efficiently. Categorize issues into seven different support categories. Monitor ticket priorities. Track tickets created and resolved over time. Measure team performance by identifying who resolved each ticket. Provide engineering teams with clear reporting to help resolve issues faster. My technical skills include: Microsoft Excel Pivot Tables & Pivot Charts XLOOKUP IF / IFS SUMIF / SUMIFS COUNTIF / COUNTIFS Conditional Formatting Data Validation Dashboard Development Charts & Visualizations Basic VBA Automation Data Cleaning & Transformation SQL (MySQL) Data Cleaning Joins Window Functions Subqueries CASE Statements Aggregate Functions GROUP BY ORDER BY Business KPI Calculations Date Functions Views Stored Procedures Triggers Date & Time Functions Data Import & Export Power BI Power Query Data Modeling DAX DAX Variables (VAR) Interactive Dashboards KPI Reporting Navigation Buttons Custom Tooltips Heat Maps Interactive Filtering Slicers Business Intelligence Reporting What I can help you with: Interactive Excel Dashboards Power BI Dashboards SQL Data Analysis Data Cleaning and Transformation KPI Reporting Business Intelligence Reporting Sales Analysis Financial Analysis Customer Support & Operations Dashboards Data Visualization I graduated with a Bachelor of Engineering in Mechanical Engineering (Second Class Honours – Upper Division, CGPA: 4.30/5.00). My engineering background strengthened my analytical thinking and structured problem-solving skills, which I now apply to every data project. I believe data should do more than produce numbers, it should tell a story, uncover opportunities, and support better business decisions. Whether you need an interactive dashboard, automated reporting, or insights from your data, I'm committed to delivering accurate, high-quality solutions that help your business succeed. Let's work together to turn your data into actionable insights.