Joanne M.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I’m a reliable operations and customer‑support professional with 8 years of hands‑on experience across customer support, short‑term rental management, executive assistance, and legal executive assistance — with the latter as my primary strength. Most recently I supported a U.S. injury law firm as a legal executive assistant. I managed the owner’s calendar and email, handled sensitive client communications, supervised daily firm operations, and created practical SOPs that the team adopted to improve consistency and turnaround times. That role sharpened my confidentiality, judgment, and process‑improvement skills. I’ve also worked as an Amazon operations and customer support specialist, resolving order and inventory issues, using Seller Central, and communicating with buyers and fulfillment teams. For short‑term rentals I remotely managed five sites, coordinated cleaners and maintenance, handled guest inquiries and bookings, and stepped in to resolve urgent problems to keep ratings high. Core strengths: - Legal executive assistance: calendar and email management, confidential client communication, operational oversight, SOP creation and implementation. - Executive assistant: scheduling, travel coordination, inbox triage, and internal coordination. - Customer support & Amazon operations: multi‑channel support, order/inventory troubleshooting, Seller Central tasks, and seller/fulfillment liaison. - Short‑term rental management: guest communication, bookings, vendor coordination, and issue resolution. - Operations & process improvement: SOPs, team training, and workflow optimization. I bring a calm, professional approach, strong attention to detail, and a focus on making processes work better for teams and clients.